Updated: Monday 19th October 2020
*We are experiencing a high volume of calls at the moment, if your booking is affected, please email for a quicker response – Thank you.*
*We are aware of the Welsh First Ministers announcement of Monday 19th October 2020 with information on a lockdown for Wales from 23rd October – 9th November 2020. We have now contacted all guests affected, if you have any questions regarding your booking, please contact our office. Thank you.
How does the ‘Rule of 6’ affect my booking?
The Welsh Government have announced – “From Monday 14 September, we will introduce a maximum limit of six on the number of people who can meet indoors at any one time. They must be from the same exclusive household group – or bubble – which can be made from four households joining together. Children under 11 will not be included in this rule of six. There will be exceptions and exemptions, including for a single household with more than six members.”
If you are affected and not exempt from the above, we can move your holiday to a later date. Alternatively you could reduce the number of people in your party to continue with your booking. If a refund is preferred we will do our best to facilitate to the property owners agreement, however this is at the full discretion of the property owner.
As the rules are always changing and in hope the guidance changes at the next review, we are currently responding to all customers affected with bookings due to start before the 9th November 2020.
If you are affected by a local restriction in your area and can not take your holiday, please get in touch by email. We will be able to transfer your holiday to a new date in 2020 or 2021 without an amendment fee. If preferred, you can cancel you booking and receive a full refund, minus the £30 booking fee, subject to the owners agreement.
*We will do our best to contact all guests who are affected by the legal restrictions, however, it remains the responsibility of guests to ensure they are complying with the law.
Can I book a new holiday?
Yes. Due to the Coronavirus (Covid-19), booking a holiday must be at your own risk and you may not be able to get travel insurance. If a deposit is paid, knowing the current situation, this is not refundable if you need to cancel due to Coronavirus (Covid-19) but, we will be able to move your holiday to a later date or to 2021. Subject to the owners agreement. You can also book a holiday for 2021 and standard terms apply. NOTE: Check In is 6pm and Check Out is 10am.
What happens if I pay my balance and we go into another lockdown with travel restrictions into and out of Wales?
If we go into another lockdown and you are not able to take your holiday due to a Government travel restriction, We will try and help as much as possible in terms of offering a change of dates without any amendment fees. If a refund is preferred we will do our best to facilitate to the property owners agreement, however this is at the full discretion of the property owner.
Will I receive a refund if I want to cancel my holiday?
If you would like to make a change to your holiday but you are not legally restricted from travelling or restricted by the ‘Rule of 6’ then our normal terms and conditions apply. We are happy to contact the homeowner on your behalf to discuss changing your dates or seeking a refund, however all decisions remain at the discretion of the homeowner. We must have all request in writing by email.
Can I speak to someone about my holiday?
We are always happy to speak to guests with any concerns about their holiday. Due to the volume of calls and emails at the moment, it is advised to please email and we will respond to all emails in an order of arrival date priority.