Coronavirus (Covid-19)

We are no longer accepting New bookings for holidays arriving before 3 July 2020. This will be reviewed on a daily basis and we will follow Government guidelines.

Updated: Monday 1st June 2020

We would like to thank all our guests and home owners for your understanding at this difficult time.

We continue to offer free amendments for holidays up to and including 3rd July 2020 at the home owners discretion.

We understand that there is a growing concern amongst our customers with regards to coronavirus (Covid-19) and how it may impact your holiday over the coming months. The situation is changing daily and we are following guidance from the government and The Department for Health & Social Care.

We are currently experiencing a high volume of calls and emails which is understandable, given the current uncertainty.

As always, we are doing the best we can and hope that you will support us. Please let’s all get through this together – the beaches will all still be here later on.

FAQ’s

Can I still take my holiday?

On the 23rd March 2020, Prime Minister Boris Johnson issued an instruction for everyone to remain in their homes except for very limited purposes. If you have Travel Insurance in place, you should be covered. Supporting our customers through this pandemic is our top priority and we will allow any customer impacted to amend their booking free of charge.

Will I receive a refund if I want to cancel my holiday?

We will try and help as much as possible in terms of offering a change of dates without any amendment fees. Your contract does not allow any refunds, however, please refer to your individual travel insurance and contact your relevant insurer for further information. If you had insurance in place before 17 March 2020, then you should be covered if you are diagnosed as having contracted Covid-19 or are required to self-isolate if you suspect that you or a member of your household has contracted Covid-19, subject to your scheduled arrival being within the period of self-isolation and you obtaining a case reference from the 111 NHS Helpline as soon as you enter self-isolation.

Are all properties cleaned appropriately?

Our properties are always cleaned to the highest standards but, we are following guidelines to ensure properties are cleaned and sanitised in line with NHS guidelines on how to prevent the spread of germs. https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/

We suggest that you pack essential items such as hand soaps, sanitisers, bacterial wipes, toilet rolls and nappies as these items may become short in supply.

Can I speak to someone about my holiday?

We are always happy to speak to guests with any concerns about their holiday. Due to the volume of calls and emails at the moment, it is advised to please email and we will respond to all emails in an order of arrival date priority.

Can we change our booking to later in the year or to next year?

We are offering all guests the opportunity to amend your holiday dates if you are staying between now and 3rd July 2020 at the home owners discretion. Moving holidays after 3rd July 2020 would also be entirely at the home owners discretion. If an owner is happy for your holiday date to be moved, We will not charge any amendment fees. Please note that any increase in the cost will be charged and any decrease in the holiday cost will be refunded.

What happens if I need to cancel my holiday because I catch Coronavirus (COVID-19)?  

We will try and help as much as possible in terms of offering a change of dates without any amendment fees. Please note this would be at the discretion of the property owner. Your contract does not allow any refunds, however, please refer to your individual travel insurance and contact your relevant insurer for further information. If you had insurance in place before 17 March 2020, then you should be covered if you are diagnosed as having contracted Covid-19 or are required to self-isolate if you suspect that you or a member of your household has contracted Covid-19, subject to your scheduled arrival being within the period of self-isolation and you obtaining a case reference from the 111 NHS Helpline as soon as you enter self-isolation.